"Our washer had stopped moving through the various cycles. He diagnosed it with two possibilities and explained the process for each. He then fixed the issue which had been one of his diagnoses. In the process he explained everything he did and why. We were very impressed with his professionalism and behavior. He talked to us using terms we easily understood and took extra time to answer our questions. He worked efficiently to fix the issue. He also gave us information about the detergent we are using to get the best results and gave us a tip about better using our dryer more effectively. We looked into the detergent and we have begun using the dial setting on our dryer he told us about. It is really good energy saving information. We will be calling him if we have any other appliance issues. He was really great."
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