"I returned from vacation to find that my refrigerator was not cool. I called one afternoon, and someone was out to my house the following afternoon. They were accommodating to my schedule and extremely polite. The woman I spoke to on the phone gave me all the information I needed about the service. She even called when the office was closing (but before the technician arrived at my house) to let me know the technician was on his way. When the technician arrived he was extremely kind, and explained what was wrong, all of the possible outcomes, and what the price would be before he began to work. After he replaced the part, he stayed for a few minutes to make sure the unit began to cool. He also gave me many tips about proper use of my fridge, and how to help it cool down more quickly. It was extremely pleasant experience, considering it started with such an unfortunate event!."
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